Point Groups

Point Groups is a feature that allows users to categorize the score of their Contacts. By setting up Point Groups, users can assign a specific number of Points to each action taken by a Contact, such as opening an Email, visiting a Landing page, or downloading an Asset.

Managing Point Groups

To access the currently defined Point Groups in Mautic, navigate to the Points Menu and click the “Manage Groups” link. To create a new Group, simply click the “New” button.

Enter a name and a description for the Group and click the “Save & Close” button to create the Group.

Point Groups usage

Point actions

You can change Contact’s Points within a Points Group by using Points Actions.

Point triggers

You can use Point triggers based on Point Groups to automatically trigger specific events within the system.

Campaign condition

You can use a condition based on Group Contact score in a Campaign.

Campaign action

You can use a Campaign action to increase or decrease the Group Contact score.

Form action

You can use a Form action to increase or decrease the Group Contact score.

Segment filters

Each Point Group adds a new filter that can be used to configurate the Segment.

Contact details

You can display Point Groups in the Contact details.

Group Report

You can generate a Report that contains information about Contact Point Groups.

Webhooks

Changing the Contact Group Points will not trigger the Contact Points Changed Event Webhook